Welcome to Neerbhor-নির্ভর! By accessing our website at https://neerbhor.com/ and using our services, you agree to comply with and be bound by the following terms and conditions.
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
2.1 Data Collection
We collect personally identifiable information during the registration process, including your name, email address, mobile number, contact details, postal code, demographic profile, and browsing information. This data helps us provide a safe, efficient, and customized experience.
2.2 Data Usage
Your personal information is used to respond to your requests, personalize your shopping experience, improve our services, and communicate with you. We do not sell your data to third parties. We may share information to comply with the law, enforce our policies, or protect the rights and safety of our users.
2.3 Cookies and Tracking
We use cookies to collect information when you browse our website. This helps us understand your preferences and enhance your experience. You can control cookie preferences through your browser settings.
2.4 Data Security
We implement reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. Profile pictures and other sensitive data are stored securely and encrypted during transmission and storage.
2.5 Data Deletion
You have the right to request the deletion of your personal data. To do so, please contact us at customersupport@neerbhor.com with “Data Deletion” in the subject line.
By creating an account on our website, you agree to:
3.1. Provide accurate and current information.
3.2. Maintain the confidentiality of your account credentials.
3.3. Notify us immediately of any unauthorized use of your account.
4.1 Order Placement
Orders can be placed through our website or customer care. Ensure all details provided are accurate to avoid delays.
4.2 Payment Methods
Payments can be made via mobile banking (Bkash, Nagad) or credit/debit card. Ensure your payment information is accurate and up-to-date.
4.3 Order Cancellation
Orders can be canceled within 1 hour of placement by contacting customer care.
5.1 Delivery Scope
We deliver across all regions of Bangladesh.
5.2 Delivery Time
Standard delivery time is 48-72 hours. Same-day delivery is available within Chittagong, subject to conditions.
5.3 Delivery Charges
Delivery charges vary based on location and order weight. Additional charges apply for deliveries above the 7th floor without lift access.
Our Refund Policy outlines the process for returns and refunds.
6.1 Inspection on Delivery
Inspect products at the time of delivery. Accept the product only if satisfied.
6.2 Return Window
Perishable items can be returned within 48 hours. Non-perishable items can be returned within 2 days with proof of purchase.
6.3 Return Process
Contact customer care for online orders to initiate a return. For offline purchases, return the item to the point of sale with the receipt.
6.4 Refund Method
Refunds will be processed via the original payment method (mobile banking or card) within 5-7 business days. Refunds for special offer items will be based on the offer price.
If you receive a defective or incorrect product, contact customer care immediately for a replacement. Replacements are subject to product availability. If unavailable, a refund will be provided.
All content on this website, including but not limited to text, graphics, logos, and images, is the property of Neerbhor- নির্ভর or its content suppliers and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
To the fullest extent permitted by law, Neerbhor-নির্ভর shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.
These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
For any questions or concerns about these Terms and Conditions, please contact us at:
Email: customersupport@neerbhor.com
Phone: 01973-150698
By using Neerbhor-নির্ভর , you agree to these Terms and Conditions. Thank you for choosing Neerbhor-নির্ভর for your organic agro-products and beverages.